NEVER AGAIN! Worst mistake of my life! I called early in the morning a few times to get an ETA for delivery, no answer. So I figured I would try something different so surprise my beautiful wife, so I ordered from this location. Married for 20 years can become a bit of a challenge, specially on special occasions. Edible Arrangements you left me believing your reps and your company are CROOKS! NOTE: Christina a the local office is super nice. I am a very dissatisfied customer and refunding me less than half when you baited and switched the purchase is criminal. In addition to refusing to allow me to speak to someone else he kept repeating himself. I am more than disappointed with the service received from Mohammed Junaid over the phone at their corporate office. So all in all I spent $97 for 12 pieces of wet and damaged fruit. They sent half a gift but would only refund $29 of the $127 charge. The gift arrived in part but they did not notify me at all, I had to beg for a refund. After charging $127+ for 12 pieces of fruit and flowers, they did not send the flowers because they did not have them. The flowers were not actually available in the store but they took my money and sold me them online anyway. Online they sold me flowers and dipped fruit. They have had plenty of time to fix this issue but never did. Update: they never called or followed up. There are several of other companies to order from out there. Today I called the Customer Service line to express my concerns and to ask for rectification and the rep told me that because the order was shipped via Fed Ex nothing could be done regarding the order. This was such a waste of money and a big disappointment. So instead of the order being delivered to the office of the Elementary School that was requested on the order so that my Niece could receive her gift from us it was found at the end of the day and to top it off there was never a card put on the order our Niece didn't even know that it was us that sent her the gift. The order was set up to be delivered to an Elementary School and was actually delivered to the loading dock at the district that was unmanned at the time of delivery so the order was placed on the ground, not signed for, and not found until the end of the day that it was delivered. It didn't make sense to me but I was in a pinch and had to place the order. The order total was $124.97 and the order said that it had to be shipped via Fed Ex even though we have a local Edible Arrangements. BUYER BEWARE! I placed an order on 2/28 for a delivery on 3/1.
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